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      Your Support Team - Here for you when you need us.

      This article shares all of the different ways you can contact IQ Support for help, advice or any questions you have regarding SalonIQ.

      We are here for you 7 days a week and there are multiple ways you can get in touch should you need to

      • Ask us a question
      • Ask for help
      • Ask for advice
      • Log a problem you are experiencing 

      Contact Support

      Out of Hours Support

      Useful Links

      FAQ Library

      Ways to contact our support team:

      • Call us on 01892 280 123 Monday - Friday 9am - 5pm 
      • Send us a chat message from your SalonIQ system, simply click on the ? icon and go to the show online chat option 
      • If you are experiencing problems or have a question to ask in relation to your integrated PDQ machine, please email:
      This section can also be used to :
      • Create a Support Ticket if you spot a problem that needs investigating
      • Make a Call straight to the support team
      • Create a Feature Request - use this if you would like to ask for a new feature within the software or to see what other salons have requested and add your Upvote if you would like to see it too
      • Access a fantastic library of FAQ documents - please see more information below

      Frequently Asked Questions

      Need a quick answer or information on how to do something in SalonIQ?

      We have created a SalonIQ reference library to cover a whole host of subjects with everything from how to book an appointment and process a bill, to creating email campaigns & details on our Booking App.

      Access the library from anywhere by selecting the ? icon in SalonIQ and selecting the Help option.

      This library is created by the SalonIQ team & evolves and expands on a daily basis. 

      Don't see an article you are looking for or need? Please email help@saloniq.com with the subject you would like us to cover & we will get one created for you. 

      Out of Hours support:
      We offer an emergency out of hours support for you, please only call if your query or problem is urgent and cannot wait until normal support hours resume. 

      If you need to contact the support team outside of normal working working hours (see above) Please call 01892 769 988, this line will be monitored between 5pm & 8pm Monday to Friday & 9am - 5pm Saturday & Sunday. You can also use email & chat methods as above during these times. 

       

      Useful support links:

      if you have lost your settings, have a new device or need to set up your SalonIQ on a borrowed device, here are the links you will need. Once set up, you can log in with your usual credentials.

      Link to get Hub on browser

      https://hub.saloniq.co.uk/login/login

      Link to get Hub on Windows 

      http://hub.saloniq.co.uk/download/saloniq/saloniq.exe

      Link to get Hub on Mac

      https://apps.apple.com/us/app/saloniq/id1468468955?ls=1

      Link to get Hub on Android

      https://play.google.com/store/apps/details?id=com.saloniq.hubapp

      Link to get Hub on iOS

      https://apps.apple.com/us/app/id1483747747

      Link to get desktop

      https://live.saloniq.co.uk/saloniq/SalonIQ.aspx