IQ Best Practice for Broadband Outages

This guide is designed to assist you in case the broadband in your salon goes down.

If SalonIQ or your internet/broadband goes down in the salon, it can be frustrating and impact you taking any payments and creating appointments. It is always a good idea to have a plan in place should this ever occur.

Appointments  

• Appointment Page - Print or save your appointment page at the end of the day ready for the next working day 
• Day Sheets - Print or save day sheets for each Team Member who has appointments. The day sheet will show all appointments for that day, client history and any colour notes they have on their record card

Payments 

• Cash Machine - Have knowledge to where your nearest cash machine is.
• Payment Link - Advise the client that you will send them a payment link to pay for their service. Once broadband is back on, go to the checkout screen and choose send payment link. The client can then click on this link to make their payment.
• Telephone Payments - Contact clients once you have access to SalonIQ again and manually take a payment over the phone. You can do this by taking the client to check out and pressing the stripe payment type.

End Of Day 

• Ensure you have collected all missed payments before closing the salon
• Cash up as normal 
• Set a task for the next day to chase any anomalies 

Internet Outage 

Should your broadband go down in the salon, you can follow the below steps.

• Hotspot your phone - If you have a 4G or 5G phone, you can hotspot this wifi connection onto your salons computer. To do this on your phone enable hotspot, once this is done you should then see your phone as an available network on your wifi.
• Contact Your Broadband Provider - Contact your broadband provider, ask for an ETA on when the issue will be fixed
• SalonIQ Phone App - If the team have access to SalonIQ on their phone they can check in and take payments as normal using their 4G or 5G network.

On extremely rare occasions, SalonIQ may encounter a service disruption. In the unlikely event of such an occurrence, our goal is to restore your salon's operations within 15 minutes.