IQ Best Practice for Broadband Outages

If your broadband goes down in the salon, it can be frustrating and may affect your ability to take payments through SalonIQ. It is always a good idea to have a backup plan in place so your team knows exactly what to do if this happens.

Appointments  

• Appointment Page - Print or save your appointment page at the end of the day ready for the next working day 
• Day Sheets - Print or save day sheets for each Team Member who has appointments. The day sheet will show all appointments for that day, client history and any colour notes they have on their record card
• SalonIQ Phone App - If the team have access to SalonIQ on their phone they can check in and take payments as normal using their 4G or 5G network.

Internet Outage

Should your broadband go down in the salon, you can follow the below steps:

• Hotspot your phone - If you have a 4G or 5G phone, you can hotspot this wifi connection onto your salons computer. To do this on your phone enable hotspot, once this is done you should then see your phone as an available network on your wifi.
• Contact Your Broadband Provider - Contact your broadband provider, ask for an ETA on when the issue will be fixed
  

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Payments 

• IQ Payments Backup QR Code - We recommend generating and printing your backup QR code in advance so that it is available should your system or broadband go down.To generate your backup QR code, go to Menu > Settings > Online > IQ Pay > IQ Payments > Backup > Generate Backup Link Once you have generated the backup link, select the option to print the QR code and keep this somewhere safe and accessible in the salon.

• If your system or broadband goes down scan the QR code and you will then be able to enter the client's bill amount and take their payment. If you need to check the client's bill value, you can access a read-only version of SalonIQ by going to backup.saloniq.co.uk. You can use this to find the bill total before entering the amount through the backup QR code. Once the payment has been made, the bill total will be paid into your salon's Stripe account. 

• Hotspot your phone - If you have a 4G or 5G phone, you can hotspot this wifi connection onto your salons computer. To do this on your phone enable hotspot, once this is done you should then see your phone as an available network on your wifi.
• Payment Link - Advise the client that you will send them a payment link to pay for their service. Once broadband is back on, go to the checkout screen and choose send payment link. The client can then click on this link to make their payment.
• Cash Machine - Have knowledge to where your nearest cash machine is.
• Contact Clients - Call any clients that are coming to the salon that day to see if they can pay by cash.

End Of Day 

• Ensure you have collected all missed payments before closing the salon
• Cash up as normal 
• Set a task for the next day to chase any anomalies

On extremely rare occasions, SalonIQ may encounter a service disruption. In the unlikely event of such an occurrence, our goal is to restore your salon's operations within 15 minutes.