How to set up Google Reserve

This article will take you through the process of setting your salon up for Google Reserve - This is a great way for new clients can find you on Google and quickly and easily book a single service in your salon.

Please note, setup must be completed for each salon site you wish to feature on Google Reserve.

Checking your salon details:

First you need to check the salon’s details are correct in the Salon Settings screen in SalonIQ
If you are part of a salon group, make sure the salon you wish to configure is where your SalonIQ is navigating to. Go to Menu > Choose your salon then go to Menu > Refresh.

settings

Inside here you need to make sure you check:

Address – Make sure this is filled in correctly
Geocodes - These are generated from the postcode entered. You will probably need to click the Update button to populate the longitude and latitude geo coordinates. These are crucial for the Google to be able to locate the salon.

Phone number - Contact number for the salon
The website - (optional)
Opening times - (default salon schedules)
Block and Slot size – The block size is the large lines (usually on the hour) and the slot size is the smaller lines (usually on the 15 minute)
Online Cancellation policy (allow online cancellations, notice period required in hours)
Terms and conditions (online T & C’s Link)
Booking screen message – A message that you wish to appear to a client once someone has completed a booking.

Configure the services you wish to appear on Google Reserve

In SalonIQ you need to navigate to:

Menu > Settings > Services

Once selected, this will load your salon services.

Click the category tab at the top of services to put services into category order

cats

You can then select each individual service you want to appear on Google Reserve.

Select by clicking the service > Online Bookings

ser1 Toggle to green for both "Book Online" and "Google Reserve"

You can also select the days this can be booked by selecting the days on the right side.

Once done, finish by pressing "SAVE"

Special characters in service names will not work on Google Reserve. ( ) - & @ * $ | % ~ except for underscore (_).

If you have a service called Cut & Finish this will need to be renamed to Cut And Finish. Having any special characters will stop your salon from showing online.

You will also need to select the team members available for Google Reserve.

To do this: Main Menu > Settings > Team Members > Select Team Member.

tea

At the bottom of the "Details" section are two options which need to be activated, these are "Book Online" and "Google Reserve"

Once done, finish by clicking "SAVE"

The services the team member is skilled for should be enabled
Is scheduled to work at least once in the next 40 days

Sequence of events

1) Make sure the salon address, phone number, email address and opening and closing times are are correct.

2) Get the correct geocode location> save >search for business on the Google’s list

3) Set the services that will be available for your salon

4) Set the team members that will be bookable

For any questions regarding the setup of Google Reserve please email help@saloniq.com or call 01892 280123 opt.1