How to process a refund with Stripe

This guide will show you how to refund a payment with IQ Pay

Processing a refund through IQ Pay is simple and easy to do.

Please go to Menu > Settings > Online > IQ Payments > Transactions > Select your date range, select Load.

Find the bill you would like to refund and click on the "Show Bill" button.

You can use the filter funnels at the top of each column to easily locate your client to refund.

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You will now see the client's receipt and have several options to choose from, click on Refund and enter the amount you wish to refund to the client.

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Add the reason for your refund, this will be useful for future reference and then click Refund.

You can choose to complete a partial or full refund by overtyping the amount. You can also include a reason for the refund here.

Good to know

The refund will go back to the client's card they used to pay their bill originally and will take 3-5 working days to show on their account.

The refund amount will be removed from your Stripe account immediately.

For any questions regarding the process of a refund using IQ Pay please email help@saloniq.com or call 01892 280123 opt. 1