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How to activate Salon Spy

Salonspy is an award-winning, verified review platform and directory specifically for the hair, beauty, and wellness industry. It helps salons, spas, and stylists collect, manage, and showcase authentic client feedback, while also providing data insights to improve services and boost online reputation. It integrates with Salon IQ to automate reviews.

Activating Salon Spy 

New Feature - Salon Spy Dashboard 


How to activate Salon Spy

Main Menu > Settings > Salons > Details

The below fields must all be completed

  • Salon Name

  • Address box 1, 2 , 3
  • Town
  • Post code
  • Phone Number
  • Telephone Number

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All boxes must be completed, if required replicate your town in address box 3. Once complete click "Save"

Once complete, the next step is to scroll down the menu under Salon Settings and select Salon Spy.

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You will need to select "Onboard Salon" from the available options.

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This will then generate a message "Message: OK"

The final action is to activate the Salon Spy SMS, to do this:

Main Menu > Intelligent Marketing > Automation > Custom 

Search for the option "Salon Spy" and click on it.

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You will need to active the toggle at the top right corner to switch on the SMS.

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Once complete, please press "Save"

To view client reviews:

Main Menu > Intelligent Marketing > Client Feedback

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Enter the date range of the reviews you wish to load.

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You can click on each client and the review the client processed will load.

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You can choose to publish the reviews on the Online Booking Portal Reviews section or choose to hide them by selecting Yes or No option to "Show Online"

Team Members can also view reviews left by clients, click on the team member name of the appointment screen and select "Show My Dashboard"

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You can edit the date range for the review left by changing the date option on the top right.

By clicking on "Client Feedback" this will load the reviews left within the specified date range

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Salon Spy Dashboard 

The SalonSpy Dashboard has been added under Dashboards. It shows all of your salon’s SalonSpy reviews in one place, and lets you respond to reviews and log in to SalonSpy directly from SalonIQ.

Opening the SalonSpy Dashboard

Step 1: Open the menu and click Dashboard.

Step 2: Select SalonSpy Dashboard.

 Viewing your reviews

The dashboard lists every SalonSpy review for the salon, with the total number of reviews shown at the top. For each review you can see the date and time, reviewer name, rating, team member, whether the review is verified, and whether it has been responded to.

 Responding to a review

Step 1: Find the review you want to respond to.

Step 2: Click Reply in the Reply within salonspy column.

 

To log into Salon Spy use the Dashboard and Profile buttons at the top right of the page to log in to SalonSpy from SalonIQ.

If you need any further guidance with your private policy please call us on 01892 280 123 or email help@saloniq.com