Klarna Guidelines and Essentials

Attract, convert, and retain customers with flexible payment options.

SalonIQ is fully integrated with Klarna meaning that clients can have the extra option to book online or pay for their bill in-salon and either delay or spread their payment.

Using Klarna is 100% risk-free for your business, but may help give you the edge over your competition.

Marketing Guidelines and Essentials

Example Imagery

Fees

How to switch Klarna On

How to process a Klarna refund

Helpful Information & Guidelines

We have included some links from our partner Klarna which provide you with helpful tips, advertising guidelines & legal essentials.

Klarna Guidelines & Essentials

Klarna Marketing Guidelines

Images for you to use in your marketing

Fees

The rate for processing a payment via Klarna is 6.99% + 20p per transaction +VAT. All Klarna payments are processed in the same way as your stripe payments and are included in your IQ Payments pay-outs and transactions.

How to switch Klarna on

It really couldn't be easier, go to Menu > Settings > Online > IQ Payments > Details and you will see the Enable Klarna toggle, simply switch this to green and select the Update button on the left side of the screen. 

How to process a Klarna refund

With Klarna refunds, you are completely in control. A client will have to call or visit the salon for any full or partial refund to be processed. These transactions are refunded in exactly the same way you would refund a stripe payment. 

Menu > Settings > Online > IQ Payments > Transactions 

Using the date and client name filters, locate your client's bill and select the Show bill button. 

Next, select the refund button

Once here, you can select the total bill amount to refund or enter in your own amount to complete a partial refund. 

All refunds will be in the client's bank within 3-10 working days. Depending on which bank the client is with, it can show on their statement as a + amount or some banks will remove the original payment from your statement. So If you paid £20 on the 8th of December and are refunded on the 10th of December. Looking at your statement you should no longer see the transaction on the 8th.